Industry
Mortgage Lending
Challenge
Manual document collection caused delays and compliance risks due to inconsistent timing and tracking.
Results
Automated workflows now ensure timely, compliant document collection with fewer delays and manual follow-ups.
Key Products
LiteSpeed Point-of-Sale
About US Mortgage
US Mortgage Corporation has always looked for ways to streamline workflows, improve compliance, and deliver a consistent experience to borrowers. With a forward-thinking operations team, they’ve begun transforming their document collection process while leveraging LenderLogix as both their POS and trusted partner.The Challenge
Like many lenders, US Mortgage Corporation faced recurring friction in gathering key borrower documents early in the process, especially the Borrower’s Certification & Authorization. Without this document in hand, their loan teams couldn’t initiate necessary services like credit pulls or verification orders, leading to delays and operational bottlenecks.
Compliance challenges added another layer of urgency, particularly in states requiring written credit authorization. Manually tracking whether documents had been collected or signed created inconsistencies and unnecessary follow-ups for processors.
The Solution
Leveraging their partnership with LenderLogix and building off what they already had access to in Encompass, US Mortgage Corporation began automating key document requests. The process started with the automated collection of the Borrower Certificate & Authorization form earlier in the application journey, ensuring it was always on file before the loan team needed it.
They then expanded to automate state-specific written credit consent forms, helping meet compliance standards effortlessly while removing the burden from their processors.
What makes this approach so effective is the combination of tools:
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LenderLogix, as both their POS and partner, provides a user-friendly borrower-facing experience with seamless delivery of document requests.
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Encompass, paired with its Workflow Automation and Task-Based Workflows, allows the US Mortgage team to intelligently trigger and track these requests from within their LOS.
Results
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Elimination of delays caused by missing borrower documents
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Enhanced security and compliance by centralizing data and eliminating manual gaps
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Improved borrower and team experience
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Freed up teams to focus on high-impact tasks instead of repetitive manual work
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Established a scalable framework to support long-term growth without adding complexity
Looking Ahead
Encouraged by their early success, the US Mortgage Corporation team is excited to continue building out their automation roadmap. Next up: automating the delivery of the Appraisal to the borrower. With LenderLogix’s partnership and the power of Encompass-native automation tools, they’re confident this is just the beginning of a smarter, more compliant lending process.
Quote from US Mortgage Corporation's Eric Simpson
"What I love about LenderLogix is that it’s built with Encompass in mind. It fits right into what we’re doing. No extra logins, no bouncing between systems. It just works the way we need it to."
Watch Our Recent Webinar with US Mortgage Corporation:
